All orders placed between Jan 16 and the 31 will be shipped out starting Feb 1. We apologize for any inconvenience but are excited to prepare and launch our 2020 collection of bags and backpacks.
In order to track your order please have your order number (sent in order confirmation email) as well as the email address you used to checkout ready.
1: Visit our tracking page
2: Input your order number and email
3: Click "Track"
Our most recent tracking information will display. Please note it can take up to five business days for new orders to be uploaded into our tracking system.
After your order has been placed please allow 2-5 days for processing before shipment. Shipping times largely vary due to the destination country but a rough timetable is included below:
USA: 10 - 20 business days
UK: 10 - 20 business days
Australia: 10 - 20 business days
Canada: 10 - 20 business days
Western Europe: 10 - 30 business days
Rest of world: 10 - 40 business days
In order to ship internationally as a small business, we ship many of our orders directly from our supplier located overseas. This allows us to offer free shipping on all of our products as well as reduce our environmental footprint by shipping directly to you, the consumer
Typically we are able to ship out new orders within 2-3 days. However, in some circumstances due to holidays or extremely high volume this can be up to 5 business days.
Once your order has been shipped we will send you a confirmation email with your full shipping information including a tracking number to monitor your order.
We proudly offer Free Worldwide shipping on all of our orders. Please note, duties and other international shipping charges are non-refundable.
Shutter and Contrast is based out of Ontario, Canada but ships orders worldwide.
Depending on your location we may ship your order directly from our supplier for faster shipping times.
If your order is still being processed please send us an email at firstname.lastname@example.org and we will edit your order to the correct address.
Unfortunately if your order has already been shipped we are unable to change or alter the shipping arrangements. Shutter and Contrast is not responsible for any errors in regards to mistaken information and we are unable to provide refunds in this situation.
In some rare cases we may have to ship some of your order directly from our suppliers. In these cases you may receive your order in multiple packages which may arrive at different dates. Please note we will not charge any additional shipping fees in these situations.
Depending on your countries postal system your package may not ship on weekends, holidays, etc. In these cases your order may not update for a few days. Also please note it can take up to 48 hours for our system to gather any new shipping updates and forward them to you
We accept all major credit cards (Mastercard, Visa, American Express), ApplePay, and well as Paypal
We use discount codes for a variety of reasons including sales, email exclusive offers, and more. Although each situation can be different generally discount codes for specific sales will expire at the end of the sale while discount codes for email subscribers are good for one use with no expiry date.
All of our products are covered by a 60-Day warranty. You can read the full guarantee here.
We have designed and built our products to work well with nearly all devices and accessories, and we believe our gear is very safe to use. Shutter & Contrast is not liable for damage to cameras, equipment, clothing or anything in your surrounding environment as a result of using them. Shutter & Contrast is also not liable for bodily injury to yourself or others as a result of using our gear.
Our full return and refund policy is available here. If you have any additional questions please email us at email@example.com.
Please send any required details to our customer service team at firstname.lastname@example.org at the time of requesting your refund. Our team will always get back to you within one business day.
Please contact our customer support team at email@example.com. We always reply with one business day.