I wanted to take the time to provide an update to all of our customers that placed orders between January 16 and Feb 2nd. We had initially expected to be ready to ship all of our orders prior to February 3. Unfortunately, due to unforeseen complications many of our shipments are currently behind schedule.
We are now expecting to have all orders placed during this time frame prepared and shipped by Sunday, February 9th. As soon as your order is shipped we will send you a shipping confirmation email along with the full tracking information for your order.
I sincerely apologize for the delay. This error was caused by my mismanagement of the situation and I am deeply sorry for any inconvenience. If you have any questions or would prefer to cancel your pre-order please contact our support team at email@example.com.
Once again my sincere apologies for the delay.
Shutter & Contrast, Owner