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Shipping & Delivery Info

Shipping Information 

We proudly offer FREE worldwide shipping on all orders. Please note, duties and other international shipping charges are non-refundable. We require to working days on average to fulfill your order before dispatching it. Once your order is dispatched, depending on your country or region the estimated delivery time can vary. Below is the estimated delivery times based on our most popular shipping destinations.

USA: 10 - 20 business days
UK: 10 - 20 business days
Australia: 10 - 20 business days
Canada: 10 - 20 business days
Western Europe: 10 - 30 business days
Rest of world: 10 - 40 business days 

In order to ship internationally as a small business, we ship all of our orders directly from our supplier located overseas. This allows us to offer free shipping on all of our products as well as reduce our environmental footprint by shipping directly to you, the consumer.

Due to the nature of the shipping and logistics business, delays are often inevitable, all of our shipping times are therefore guidelines only and specific delivery dates are not guaranteed. 

Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package.  To track your package you can visit our Tracking Page. Please allow 3 to 5 working days for the tracking information to show.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct.  We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.  Please contact us immediately at support@shutterandcontrast.com if you believe you have provided an incorrect shipping address.

Returns:
By placing an order on Shutter and Contrast, you are responsible for the cost of return shipping back to Shutter and Contrast. Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages

Shutter and Contrast is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page.  If you have any further questions on how to do this please reach out to our customer support team at support@shutterandcontrast.com